Upgrade Disaster
<p>I upgraded 3 contracts a couple of weeks ago, a few days later I checked on the website and noticed that the data contract had been loaded incorrectly and that I was going to be overcharged. I contacted the call centre and was given a reference no and asked to call back a few days later to confirm it had been corrected. Did this to be told the refernce no. was wrong and the query had to be reloaded, did this 3 times and still nothing done. Even tried asking for a superior but to no avail. Now they want a copy of my contract to verify that they made the mistake - seriously?</p>
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MTN South Africa's replyOfficial
07 Jun 2016, 14:01Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the store management team for urgent attention and to contact you directly so they can correct check and correct the error.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply07 Jun 2016, 14:01
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the store management team for urgent attention and to contact you directly so they can correct check and correct the error.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,