AJvR
Anneke Janse van Rensburg
1 reviews | Active since Feb 2014
24 Nov 2015, 15:22
UPGRADE DISASTER
Good day,<br> <br> I had to upgrade on the 1st of November already. I requested a Sony M5, at this stage still no phone.<br> The manager ordered 3 times already, but every time the order comes, still no M5.<br> What is the story about this Sony M5 and how can MTN not have stock.<br> I have a lot of contracts with MTN and is prepared to cancel all of them.<br> Please provide URGENT feedback.<br> <br> Kindest regards<br> Anneke Janse van Rensburg
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Replies (1)
MTN South Africa's replyOfficial
26 Nov 2015, 11:25Hello ankie1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your upgrade request for the Sony M5 has been escalated to the MTN Direct department for urgent attention and to call you back for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your upgrade request for the Sony M5 has been escalated to the MTN Direct department for urgent attention and to call you back for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply26 Nov 2015, 11:25
Official
Hello ankie1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your upgrade request for the Sony M5 has been escalated to the MTN Direct department for urgent attention and to call you back for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your upgrade request for the Sony M5 has been escalated to the MTN Direct department for urgent attention and to call you back for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,