1 reviews | Active since Sept 2014
Upgrade-Disappointing Service
I am due for an upgrade. On 9 Nov 2017 I ordered the iPhone SE 16gb, 100mins, 100 sms's and 2gb data for R329pm. I was told they would process the application, send me an sms and it will be delivered in 5-7 working days. After receiving no sms, I called today (16Nov), only to find out that the application has not been processed, and there are no such phones in stock, only the 32gb for R399. But I want what I ordered and was promised. And I'm also told that the girl that helped me is not here and when she is, she will try and sort it out. How is that my problem? The service I'm receiving is disappointing.
Dear Tenille,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
You will be contacted, please bear with us during this process.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Tenille,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
You will be contacted, please bear with us during this process.
Thank you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,