Upgrade difficulty
<p>Mtn are making it more difficult for long time contract owners to upgrade their contract. The big shots at mtn decide your letters need to be number specific, what contract you want specific as well as what you are planning to do with the contract in store. Thinking of changing and soon. </p>
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MTN South Africa's replyOfficial
15 May 2017, 17:07Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
MTN South Africa's reply15 May 2017, 17:07
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,