RW
Richard W
1 reviews | Active since Nov 2011
01 Dec 2015, 08:32
Upgrade delivery ETA?
I upgraded my phone a week ago (Tuesday) via MTN direct. On Friday I called in because I hadn't heard anything. They said they'd call the courier to contact me that day. That didn't happen. I then logged an issue on the website yesterday. No response. It's now 7 days for something that should take 2.<br> <br> What must I do to get a response as to when this phone will be delivered?
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MTN South Africa's replyOfficial
01 Dec 2015, 18:38Hello richard.feedback,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply01 Dec 2015, 18:38
Official
Hello richard.feedback,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the MTN Direct supervisory team for assistance.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,