BM
Busisiwe M
1 reviews | Active since Aug 2011
17 Jun 2015, 10:10
Upgrade Delayed
I have app**** for the upgrade on the telephone on the 7th May 2015. I have been calling MTN ever since and they tell me about the strike every time when I call. They promised to direct my call to the relevant department to call me for assistance. its been 5 weeks trying to get the upgrade to be done. I am not happy at all with the turnaround time for their services. I am currently experiencing a problem with my current handset hence in need for the upgrade. Does this mean there is absolutely no one to assist with contracts and upgrades in such a huge organisation? I am really disappointed that is why so may people are leaving the service provider. What upsets me the most is that every time I call I will hold for about 20 minutes before a consultant can answer my call then they will make empty promises. I have been promised to get a call regarding the upgrade since may.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
17 Jun 2015, 13:19Hello busibabes,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards,
Mkhanani
MTN Service Provider
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards,
Mkhanani
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 13:19
Official
Hello busibabes,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards,
Mkhanani
MTN Service Provider
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards,
Mkhanani
MTN Service Provider
REQ:***
Best regards,
BM
Busisiwe M's updateReviewer Update
25 Jun 2018, 13:09I received the upgrade but MTN is not keeping up to their promise. My debit order is more than my contract amount. i am paying more that we agreed up on. I am paying more every month and my option is a prepaid. I am sick and tired of the companies that do as they please.
BM
Busisiwe M's update25 Jun 2018, 13:09
Reviewer Update
I received the upgrade but MTN is not keeping up to their promise. My debit order is more than my contract amount. i am paying more that we agreed up on. I am paying more every month and my option is a prepaid. I am sick and tired of the companies that do as they please.