DT
David T
1 reviews | Active since Oct 2011
08 Feb 2018, 14:57
Upgrade declined!!
I have had a business contract for the better part of 20 years with MTN. I receive sms to say I am due for upgrade. Go to store only to be told afterwards that my application has been declined! How is that even possible?! Monthly payments deducted via debit order. Never missed a payment, and now am told that my business contract is risky. Who the hell paid you on time every month for the last 20 years?! Well mtn, I will take my risky account somewhere else! No wonder your subscriber numbers fell by 3.6%. Great business practice.... Good bye mtn, hello Telkom. Just incidentally, same phone with double the data contract is cheaper from Telkom.
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Replies (3)
MTN South Africa's replyOfficial
09 Feb 2018, 11:33Good day David
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply09 Feb 2018, 11:33
Official
Good day David
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
DT
David T's updateReviewer Update
09 Feb 2018, 14:59Considering it took mtn 3 days to tell me that my upgrade was declined, I will give you 3 days to sort this out. If it has not been rectified by Tuesday 13th February I am giving notice of cancellation and porting my number to Telkom mobile.
DT
David T's update09 Feb 2018, 14:59
Reviewer Update
Considering it took mtn 3 days to tell me that my upgrade was declined, I will give you 3 days to sort this out. If it has not been rectified by Tuesday 13th February I am giving notice of cancellation and porting my number to Telkom mobile.
DT
David T's updateReviewer Update
19 Feb 2018, 15:07And so much for an urgent resolution! Typical bad service yet again! No Communication whatsoever!
DT
David T's update19 Feb 2018, 15:07
Reviewer Update
And so much for an urgent resolution! Typical bad service yet again! No Communication whatsoever!