AC
Andrew C
1 reviews | Active since Apr 2014
05 Feb 2018, 17:55
Upgrade Debarcle
1. I get a phone call from Summer Mobile - a company that YOU gave my details to.. offering me a deal to upgrade me on 4th Jan saying I will have a phone in 7-10 days. 2. 2 weeks later you phone again saying there is a delay – I must wait ANOTHER 7-10 days – for my phone... this is when I requested the correct colour phone. 3. You finally deliver the phone on the 27th - 3.5 weeks later!! BUT the wrong delivery note is in there – so you have to send back 4. 29th Jan - Finally the phone arrives and its pink – which is wrong – and not what I asked for. 5. This is when I find out that MTN and Summer Mobile can not work in sync together – MTN cannot help me when I deal with Summer Mobile – this is CRAZY – my contract is with MTN and the two of you should work in unison - not separately – it would make sense for me to go into a store and swap out the phone, which apparently i could do it i upgraded in-store. 6. Summer mobile tell me its quicker for me to send the phone back from an MTN service centre and say it will take 3-5 days.
7. When I phone summer mobile and ask to speak to someone – to complain they say – the customer service manager person is in a meeting and will phone me back by 5pm… WELL _ ITS NOW 7 DAYS LATER== and still I have not been phoned by this person…
this is the worst service from "MTN" that i have ever experienced - its now 5th of FEB and i still have no phone - Summer mobile - just phoned me to say they have NO NEWS - cant help me... this is ridiculous!!
I wish they never called me!! i wish i just went into a store - i would have had a phone for a month already!!
I cant believe you DEAL WITH SUCH IDIOTS!! THAT GIVE YOU A BAD NAME!!!
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Replies (2)
MTN South Africa's replyOfficial
06 Feb 2018, 14:47Good day Andrew,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have escalated this matter to management as urgent. We anticipate a resolution of this matter within a short period.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply06 Feb 2018, 14:47
Official
Good day Andrew,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have escalated this matter to management as urgent. We anticipate a resolution of this matter within a short period.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
AC
Andrew C's updateReviewer Update
06 Feb 2018, 15:04I have just received a call from them - saying i must wait another 4 days before they will give me an answer - this is ridiculous!! I delivered my phone to MTN on Monday - 8 days ago - they should have it by now... all i need is a reference number - so i can cancel this with them and upgrade in-store..
I cannot believe that MTN would employ and company that is rates so badly on Hello Peter! why do you disgrace your brand by employing such a ******* company!!
it took my wife 10 minutes to upgrade with Vodacom.. I should maybe switch
AC
Andrew C's update06 Feb 2018, 15:04
Reviewer Update
I have just received a call from them - saying i must wait another 4 days before they will give me an answer - this is ridiculous!! I delivered my phone to MTN on Monday - 8 days ago - they should have it by now... all i need is a reference number - so i can cancel this with them and upgrade in-store..
I cannot believe that MTN would employ and company that is rates so badly on Hello Peter! why do you disgrace your brand by employing such a ******* company!!
it took my wife 10 minutes to upgrade with Vodacom.. I should maybe switch