Upgrade debacle [#***] [#***]

1. In November your call centre contacted my mother-in-law, a 76-year-old, my mother-in-law gave them my number to call as she is not the account holder. 1.1 I have contacted your call centre, Facebook team (does not even know how to use a phone, I am willing to train them if this would help), actually anyone that I thought could help on this matter to place a note on the system to use my number not the contract number but this seems to be higher grade as no one is capable of doing this. 1.2 The contract number that is a problem is 073 *** ****, my contact number is at the end of the email. 2. They eventually called me about the upgrade as this point I asked to put it on hold as we had not decided what phone would work best for an older person. 3. In December I called your call centre and they say that my contract only expires in April 2022 although your SMS said the 23rd of January (happy to supply the SMS if you need proof) so they will have to charge me a penalty BUT if I don’t want to pay that penalty then go do the upgrade instore. 4. Off I go to Westgate MTN store and sit there for probably an hour maybe an hour and a half before someone was able to see me. Imagine my surprise when they said there will be a penalty. Left without the upgrade 5. On the 13th of December one of you call centres called me ***) and I did the upgrade with them as they gave me the smallest penalty. I was told my phone would arrive shortly as they did have stock. 6. So, my phoned should have arrived around the 23rd latest 3rd of January according to that call centre according to your website the latest it should have arrived was the 23rd of December. No phone was ever received. 7. Yesterday the same call centre phoned me five times without me answering, surely, they would have figured I was unable to talk after the first two times BUT no. 8. I eventually get hold of someone in a call centre and ask what the problem is. They tell me they can’t help as it was a different call centre but they will send a message for them to call me. 9. GUESS WHAT????? They phoned my mother-in-law, see point 1. 10. Eventually they phone me tell me that they are now automagically out of stock even though there was stock available when I did the upgrade. 11. This is where my sense of humour was lost. 11.1 Why is it my fault that there was stock now there is no stock and it’s the customers issue? 11.2 So my options are going with the A32 rather than the A32 5g OR 11.3 Wait for the A32 5G. I asked for a senior manager to phone me by close of business yesterday as none of these options are ideal and GUESS WHAT??? I was told 3-5 business days for this to be resolved AND no senior manage has phoned. Please tell me you see a problem with this issue? What must I do to get this resolved or should I just give this up as a bad job and accept incompetence from your staff? What must I do to get service? Please tell me and I will happily do it be it dancing naked anticlockwise under the full moon while listing the names of all the smurfs in alphabetical order or whatever.

UPDATE:- Have emailed Customer care, Complaints, Complaints management and 2 other email address now 4 days in a row with all contract and contact numbers and STILL RADIO SILENCE. WHAT MUST I DO TO GET SERVICE???????????