Upgrade debacle

Approached Menlyn Branch to move my number from a company I previously owned to my personal capacity while acting on an upgrade tenure. A consultant Gabriel attended to my requests and less than an hour later I received a message from MTN to the effect that my application had been sent in for vetting. Ten minutes later a message to the effect that my application had been approved. Date was 30th January 2015 at 03h58. On the 10th 02 I went to Menlyn branch again and Gabriel could still not activate my upgrade as there was an error on the system where he took a screen shot of it and send it through to the vetting department. On the 17th 02 I phoned the national call centre and many people later I ended up speaking to a Suresh who is supposedly senior. He promised to call me in two days which he did just to tell me he was still looking at it. That was the last I heard from him. I have since taken liberty to assume that on a previous occasion my son have gone the hellopeter route with MTN when debits on a contract that had not been in existence for years would not be cancelled by them. My reference number with Gabriel for my query ***.