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ML
Mfundo L

1 reviews | Active since Sept 2017

04 Sept 2017, 10:47

Upgrade de-service

Good day,

I upgraded my contract with MTNSP over a month ago but haven't received the handset as promised by this *********** bunch, no one from MTN is able to commit to the delivery and I'm expected to keep paying for the monthly bill while this blatant ***** is ongoing...

0
Replies (2)
MTN South Africa
MTN South Africa's reply04 Sept 2017, 12:10
Official

Thank you for your post.

We apologize for any inconvenience incurred.

The complaint is sent to the MTN Direct supervisors to intervene here, pleas contact them on ***.

The account will be credited for the promo fee July and August month.

Kind Regards,

Alice van der Merwe

Best regards,

ML
Mfundo L's update15 Sept 2017, 11:17
Reviewer Update
Just to update the Hellopeter community, there has been no progress with regards to my MTN upgrade debacle! Following the above "official response" from MTN after I published a complaint I've made several calls speaking to their agent, who obviously can't help, tried to get hold of the so called supervisors and leaving countless messages for them to contact me to no avail! The agent's mere response the last time we spoke was that they are trying to find a handset to send to me, this is the same guy who said, when processing the upgrade on the 15th of July, the device I want was "in stock" and it will be delivered shortly. Two months down the line no device & lip service from MTN- shockingly unacceptable...