1 reviews | Active since Aug 2016
Upgrade data ripoff -***
<p>On the 15th of July i went into a mtn outlet to upgrade my iphone,new packages new everything.I had already 1.45 gb before my upgrade after the upgrade i got an additional 500mb,the consultant then informed me il be getting 30gb that will expire after a month seemingly i did not have a problem with that little did i know that when the free data was to expire on the 14th of August,all the data i had which was not free would also dissapear.The morning of the 14th i got my montlhy data,minutes n useless 200 sms they give you,when i wake up early hours of the 15 i try to check my balance only to find out im on a 0 mb balance,how i dont know how or why because the data that was supposed to expire is the free one which i did not even ask for in the first place.I call the Mtn call centre as usual they log a query that they know they not even gonna work on and they expect me to pay the contract end of the month which is Not gonna happen until they fix their nonsensical customer service.This morning i call to do a follow up on the query and no one has even worked on it,i was promised a response in 2 hours but no one bothered to help,the consultant that took my call sounded so tired and bored when i asked her questions on when and how my problem will be solved.Mtn must own up now im tired of this ******* service of theirs!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the system reflect that you have received the 30GB and you have only used 8GB out of the 30GB the system pulled back 22GB due to the full 30GB not used as per the terms and conditions that this bundle is only valid for 1 month.
The system reflect on the 16-8-2016 you loaded airtime and converted the airtime to data 1G +200MB, the notes on the account stated that you have lost 3,5GB the system cannot trace this.
However we do pick up that you have not received the 500MB that should be free with the package for August month, the 500MB will be allocated to your sim card before the end of business day.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the system reflect that you have received the 30GB and you have only used 8GB out of the 30GB the system pulled back 22GB due to the full 30GB not used as per the terms and conditions that this bundle is only valid for 1 month.
The system reflect on the 16-8-2016 you loaded airtime and converted the airtime to data 1G +200MB, the notes on the account stated that you have lost 3,5GB the system cannot trace this.
However we do pick up that you have not received the 500MB that should be free with the package for August month, the 500MB will be allocated to your sim card before the end of business day.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
