lR
lee R
1 reviews | Active since May 2010
23 Nov 2015, 07:59
Upgrade Data Promo
To whom it may concern<br> <br> I received several sms's in October stating that if you upgrade to to any LTE device in October you will receive 10GBx 3 months. I upgraded to an iphone 62 and received additional data in October but i see I am no longer getting the additional data?<br> <br> Regards,
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MTN South Africa's replyOfficial
23 Nov 2015, 11:15Hello leeR,
We are sorry for the breakdown in service and for any inconvenience caused.
We can confirm that the 30GB data bundle is loaded on your profile, however there might be an issue with provisioning of the data.
We've now contact our back office to assist and confirm the delay with the provisioning of the promotional data.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the breakdown in service and for any inconvenience caused.
We can confirm that the 30GB data bundle is loaded on your profile, however there might be an issue with provisioning of the data.
We've now contact our back office to assist and confirm the delay with the provisioning of the promotional data.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Nov 2015, 11:15
Official
Hello leeR,
We are sorry for the breakdown in service and for any inconvenience caused.
We can confirm that the 30GB data bundle is loaded on your profile, however there might be an issue with provisioning of the data.
We've now contact our back office to assist and confirm the delay with the provisioning of the promotional data.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the breakdown in service and for any inconvenience caused.
We can confirm that the 30GB data bundle is loaded on your profile, however there might be an issue with provisioning of the data.
We've now contact our back office to assist and confirm the delay with the provisioning of the promotional data.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,