AvdW
Alwyn van der Walt
1 reviews | Active since Apr 2012
09 Nov 2015, 12:07
Upgrade Contract still not active
I upgraded my Contract on the 28th of October and my new package is still not Loaded according to the call centre. Now I must please visit the shop and enquire there as to why my new package is not yet loaded!! Do not try to phone the MTN Shop in the Grove mall they do not answer. Why must I the customer run around and sort out my upgrade?
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Replies (1)
MTN South Africa's replyOfficial
10 Nov 2015, 12:05Hello alwyneen,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please fax to me the copy of the contract signed, once received we can correct the package and credit the account for the data, sms and minutes not received.
The fax number ***.
Kind Regards,
Alice van der Merwe
Ref:
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please fax to me the copy of the contract signed, once received we can correct the package and credit the account for the data, sms and minutes not received.
The fax number ***.
Kind Regards,
Alice van der Merwe
Ref:
Best regards,
MTN South Africa's reply10 Nov 2015, 12:05
Official
Hello alwyneen,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please fax to me the copy of the contract signed, once received we can correct the package and credit the account for the data, sms and minutes not received.
The fax number ***.
Kind Regards,
Alice van der Merwe
Ref:
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please fax to me the copy of the contract signed, once received we can correct the package and credit the account for the data, sms and minutes not received.
The fax number ***.
Kind Regards,
Alice van der Merwe
Ref:
Best regards,