Upgrade Contract

MTN South Africa November 18th I received a call from one of your agents to upgrade my contract. During the call it was told I can send the phone back WITHIN 10 days and I WONT be charged. I sent the phone back the following week with DSV - Global Transport and Logistics and according to my dates IT WAS WITHIN THE 10 DAYS.

I received a page from the courier guy that Friday afternoon and I still have witnesses to prove I gave the phone back and I got the page, with my signature on it and who collected the phone.

A MONTH went by still no feedback from the courier company and from MTN. I phoned to find out what is going on, I was told they still havent recieved any information about the phone and you wont be billed, seeing that it was within the 10 days.

Another month went by, still NOTHING. I've sent countless emails, phoned to find out what was going on. They couldnt help me because they also sent emails to DSV to find out what is going on and yet I WONT BE BILLED.

Last month I sent out an email because I was fed up! I told MTN if this matter is not solved, I am going to expose MTN. I received an email saying that the matter is going to MTN (mind, the whole time I was communicating with Mondo and RewardsCo and later with MTN)

Yet again weeks went by no response. I sent again an email and I was told MTN is handling the matter

This evening, I received an SMS from MTN That MTN has changed the bill date and I WILL BE BILLED FOR A PHONE THAT WAS NOT IN MY POSSESSION!!

I must pay a bill of R 7 241.70 FOR A PHONE THAT WAS NOT IN MY POSSESSION!!

WHERE THE HELL MUST I GET THAT MONEY FROM?