Upgrade Complaints

1. In August I upgraded my contract as I was advised that it will be best to action it after my statement closes ~ 5th so that I am not double charged or accrue a pro-rated billing. I was still incorrectly billed an inflated amount in September which I was told will be corrected and my account credited ( Your had billing issues as per your consultants) . 3 months later and I been told the network “guys" are still busy with the query and it should be done soon ( Standard response) by the next billing cycle which has come and gone and no refund? 2. In November I upgraded the second number on my profile which is wife number to a Made for Business S (100 minutes + 1.5gb data) , she received in November a pro-rated minutes(30min) and data (250mb) in which I understand was due to the timing of the upgrade, however this month (December) when she received her minutes and data it was only 50min and 500mb which is incorrect and not what we signed up for . Also she never receive any Bonus data ( 30 Gb ) for 30 days that you advertise. Been told it be corrected on the billing cycle which is still not done correct . Been logging queries with your complaints department for a month , which responded once with "request has been sent to our Corporate team to please assist." Reference number : *** ; *** ; #*** ; # *** ; ***