rM
rone M
1 reviews | Active since Jul 2015
02 Jul 2015, 16:43
Upgrade comes with hightened charges on everything
Since I have upgraded in April my phone bill has gone up insanely high.<br> <br> December - R2 151.63<br> January - R2 124.05<br> February - R1 279.79<br> March - R 895.27 <br> <br> After upgrade:<br> April - R3 546.20 : <br> May - R3 305.39 <br> June - R5 847.85 (Almost SIX THOUSAND RAND!!)<br> Head office number (in order to enquire about cancelling the current package) \***"just plays some music - for hours on end. I wanted to cancel the contract in month one after the upgrade when I had seen that my account had doubled"
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MTN South Africa's replyOfficial
06 Jul 2015, 11:14Hello Rone105,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged to validate if the charges are correct for the invoice dated 2015-04-11 to 2015-06-11. The request is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged to validate if the charges are correct for the invoice dated 2015-04-11 to 2015-06-11. The request is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply06 Jul 2015, 11:14
Official
Hello Rone105,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged to validate if the charges are correct for the invoice dated 2015-04-11 to 2015-06-11. The request is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged to validate if the charges are correct for the invoice dated 2015-04-11 to 2015-06-11. The request is still pending with our billing department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***