Upgrade challenge

<p>On Friday 25 November 2016, for the black Friday deals advertised by mtn, I called the MTN call centre to perform 3 upgrades.</p> <p>My call was answered by Prince/Price. At this stage I am not sure as have subsequently been informed that it is Price. After 1h 45min I was informed by Prince/Price that the system was extremely slow. He gave me a reference number (Uv ********** ) for the 2 upgrades which he said was successfully upgraded and he would email me the reference number for the 3rd upgrade once the deal went through. </p> <p>By Monday, 28 November 2016, I phoned MTN again as I had, at this stage, not received the confirmation email from Prince and as I wanted to find out by him if I could possibly change the upgrades to the new and better package that MTN had on offer. The consultant informed me that she will get him to phone me as he was not available at that stage. I waited to no avail for his call. By Friday, 2 December 2016, I phoned MTN again and the consultant that assisted me, Tracy, made sure that I spoke to Prince as she saw on the system that the upgrades for Uv ********** was cancelled as the consultant (Prince) did not follow through with the upgrade.</p> <p>Prince, who was very apologetic, promised me that his supervisor (Bradley) is working furiously with him to rectify the problem. I asked him if they would still consider to change my upgrade to the Monday deal and he assured me that he will do his utmost to make it happen. I once again asked him to please send me a confirmation email and he assured me that he will.</p> <p>Tuesday, 13 December 2016, still no email and no calls from MTN. I once again make the call. This time i had to deal with a pleasant consultant as well. She informs me that she cannot put me through to a manager as this is not the procedure that MTN follows. She will send an email to Prince and he will then be in contact with me. I inform her that to date neither Prince or anyone from MTN has yet been able to follow through when they promise that they will contact me back and that I have left numerous messages for Prince to contact me to no avail. She provides me with an email address ********** and Uv ********** ). She also informs me that the handsets was send to me but was returned for some reason. This was obviously news to me. Firstly, I was not contacted by MTN to inform me that the upgrades has been gone through. Secondly, what kind of courier company makes one attempt at a delivery, does not call you before they try to deliver, and does not call you after they fail to deliver to try and arrange an alternate delivery date. Also, after the courier could not deliver, why has MTN not contact me to inform me of the failed delivery attempt.</p> <p>Its now 16 December 2016 and no communication from MTN. Am I surprise? No. MTN has a well known reputation for bad service and this incident is just more proof of that. I doubt they will even bother following up on this. I doubt they even follow HelloPeter. </p> <p>The point of this review then is to inform the greater public of what a terrible service provider MTN is. Perhaps if the loose customers they will try to do better.</p> <p> </p> <p>I will give them a few days before I take Facebook, twitter and other social media sites. I will also be contacting the Western Cape CPA to take this case further as I am sure that this falls within the Consumer Protection Act.</p> <p> </p>