FD
Francois D
1 reviews | Active since Aug 2015
12 Aug 2015, 15:13
Upgrade catastrophe
I have been with MTN since 1991 (currently running five contracts) and at late never had a pleasant experience with an upgrade. I am struggling with the latest upgrade now for almost four weeks, lost 2,6GB of data and airtime, and still the new sim card is not activated. The new phone is totally useless to me and nobody seems to be able to assist me. The typical contact centre answer - \Sorry sir
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Replies (1)
MTN South Africa's replyOfficial
02 Sept 2015, 16:06Hello Francoisvd1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap for the number *** has been processed and the number has been activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap for the number *** has been processed and the number has been activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply02 Sept 2015, 16:06
Official
Hello Francoisvd1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap for the number *** has been processed and the number has been activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the sim swap for the number *** has been processed and the number has been activated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,