Upgrade cancellation through Southern Mobile and MTN

I received a call from Southern Mobile acting on behalf on MTN in August, then again on the 15th September wanting to know if I wanted to upgrade my existing contract. After listening to all the options I decided to make use of the upgrade but was still unsure on the device I wanted to upgrade to. The conversation ended where Southern Mobile were to phone me back the next day to confirm the device I wanted as well as the colour. I’m currently using a IPhone 6S Plus, needed to see the difference in size between the Samsung Galaxy S8 and S8 Plus, and actually went that evening to go view the phone, needless to say never received that call.

On the 20th September I received a message from MTN saying that I have been successfully upgraded, which was when I went into the Glen branch to query how the upgrade was processed when they still had to call me back. Spoke to Thabo and he advised will send an email to request a cancellation as I was unhappy, ref# ********** 0. On the 21st September I received an email from MTN with the Subscriber Agreement, once again I went into the branch where they advised they could not assist as I was dealing with Southern Mobile but can just send another mail, ref# ********** 3.

On the 26th September I contacted Southern mobile to query, they advised that the device was already on route and that a request will be send to the courier for the device to be returned to the warehouse, once confirmation is received an email can be send for the contract to be cancelled via the channel department, query logged ref# ********** 0

By the end of September I still received no feedback from either parties, I followed up with MTN, they said they can’t do anything as Southern Mobile need to sort it out and Southern Mobile says it’s not them they do not dispatch the courier it’s from MTN head office side, just a blaming game.

I phoned MTN head office on the 5th October to query, they advised have also logged the call with Internal queries and someone should get back to me within 2-24 hours, ref# ********** 39.

It is now almost 10 days later, still no reply except for another call from one of MTN’s agent wanting to offer me an deal for my upgrade, as if I’ll ever make that mistake again!!!!

How much more airtime do I waste, my time, my money!!

I also send an email MTN retentions whereby an automated reply was received that my query will be attended to within 48 hours and if I do not get a reply to contact them again after two days, Ref# ********** 7