KM
Kenosi M
1 reviews | Active since Feb 2017
14 Sept 2017, 17:18
Upgrade Cancellation
I don't even know where to begin when it comes to MTN service.
I am due for an upgrade with MTN this month, On the 08/09/2017 I had a call from an MTN consultant at Newtown mall who informed me that I have to call the call centre if I want to cancel the contract and ask the to convert it to a pre-paid account.
I've been trying to call the call centre and they keep playing their stupid music, I called the 173 hoping that they will trasfere the call, I sent an email to ********** I've also sent an email to ********** No success. This morning they decide to load my airtime, data and smses.
I would like them to take it back because my agreement with them was 24 month and nothing more. Throughout that 24 months I was up and down with their most horrible, *********** and disappointing service. I just don't believe that I have to go through this all over again.
MAD AS HELL
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
15 Sept 2017, 12:23Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online and confirmation of the account details.
The contract has been cancelled and number converted to prepaid. All data. SMS and minutes left on the sim card will be lost in 2-24 hours.
The payment for R105.00 has been received and reflect.
The account balance for 129.12 will be credited to clear the account balance. Your account is now closed with MTN.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply15 Sept 2017, 12:23
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online and confirmation of the account details.
The contract has been cancelled and number converted to prepaid. All data. SMS and minutes left on the sim card will be lost in 2-24 hours.
The payment for R105.00 has been received and reflect.
The account balance for 129.12 will be credited to clear the account balance. Your account is now closed with MTN.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
15 Sept 2017, 12:23Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online and confirmation of the account details.
The contract has been cancelled and number converted to prepaid. All data. SMS and minutes left on the sim card will be lost in 2-24 hours.
The payment for R105.00 has been received and reflect.
The account balance for 129.12 will be credited to clear the account balance. Your account is now closed with MTN.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply15 Sept 2017, 12:23
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online and confirmation of the account details.
The contract has been cancelled and number converted to prepaid. All data. SMS and minutes left on the sim card will be lost in 2-24 hours.
The payment for R105.00 has been received and reflect.
The account balance for 129.12 will be credited to clear the account balance. Your account is now closed with MTN.
Kind Regards,
Alice van der Merwe
Best regards,