EM
Ellen M
1 reviews | Active since Jun 2017
23 Aug 2019, 15:20
Upgrade Cancelation
Can someone call and tell when my refund will be done and stop sending me emails of 'Will get back to you' I send an email and they tell me it doesnt comply. Mtn am contacting Ombudsman because your acting like a company born yesterday which doesn't know law or even value clients.
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MTN South Africa's replyOfficial
26 Aug 2019, 12:30Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and provide feedback via email as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and provide feedback via email as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply26 Aug 2019, 12:30
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and provide feedback via email as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate your query and provide feedback via email as per our telephonic conversation.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,