Upgrade

After being with MTN longer than 10 years and never skipping a payment. They refusing to assist with a upgrade. Consultant keeps saying you need to take a cheaper phone because of the limit on your account you are over by 150 for the phone you want. It’s so ridiculous that they keep saying we escalated for this to be changed but nobody gets back to you.

If I missed payments then I can understand. It’s new system is just a joke I tell you. Always gave Mtn the benefit of the doubt as a lot people saying Mtn service is so ****. If I’m not gonna get helped or speak to someone who can assist I will just end up cancelling.