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Reinhard R
1 reviews | Active since Apr 2016
27 Jan 2021, 16:45
UPGRADE BUT NO DEVICE
MTN South Africa has accepted an upgrade application for a cell phone on 4 January 2021. They however cannot supply a device or give any indication as to when they will ever be able to supply a device. Constant phone calls with different excuses but no tangible feedback of any kind. How is it that a person can be obligated under contract however the supplier cannot supply the goods and cannot even give the client a vague indication as to when this can be resolved. To top it off the company has so many outsourced processes that it is no surprise that nobody knows what is actually going on.
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Reinhard R's updateReviewer Update
02 Feb 2021, 10:09Just an update to the above. My approval was 4 January 2021. Today upon following up telephonically after several emails in the meantime I was told that the application has been cancelled due to a system glitch. How convenient and again I was not notified of anything in fact I have not received a single communication from MTN at all. Not surprised that they have not responded here either. Quite sure other networks will appreciate the business.
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Reinhard R's update02 Feb 2021, 10:09
Reviewer Update
Just an update to the above. My approval was 4 January 2021. Today upon following up telephonically after several emails in the meantime I was told that the application has been cancelled due to a system glitch. How convenient and again I was not notified of anything in fact I have not received a single communication from MTN at all. Not surprised that they have not responded here either. Quite sure other networks will appreciate the business.