1 reviews | Active since Oct 2014
Upgrade - Business Contracts
<p>On 7 September 2016 we visited one of your stores within Carnival Mall (Brakpan) in order to apply for upgrades. All relevant documentation was sent to the branch in order to get everything in motion. After waiting a few days, the owner of the company decided to visit the branch store to find out what the hold up was.</p> <p> </p> <p>It was explained that MTN needed to do credit checks and ITC checks on the company and that a further three days would be required in order for MTN to do this.</p> <p> </p> <p>Our financial department in this time have not received any calls from MTN to discuss the above mentioned. It now makes us wonder, if this tactic was used in order to stall us, because the branch did not have stock of the phones.</p> <p> </p> <p>In that time, we were not notified of any progress whatsoever. </p> <p>This just adds another big blow to MTN on our side, with dreadful services and awful signal. It might just be better if the company decided to swithc service providers.</p> <p> </p> <p>Integrated Plant Suppliers</p> <p>Angelique Viviers</p> <p> </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
