1 reviews | Active since May 2009
Upgrade & Billing
<p>Please note my contract came up for renewal I was going to move to cell c. I called in I was told that it would be beneficial for me as MTN was offering me 3 months free subscription so I did my upgrade via MTN. Now I'm told that no car note has been passed. Every time I call an email is being sent via call Centre to the agent and according to the call Centre the agent ignores the email. Please advise</p>
Good day sha****a,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Please note the credit of R2000.00 was passed on your account on the 05/02/2016, this credit was made just after your upgrade earlier this year.
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
Good day sha****a,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Please note the credit of R2000.00 was passed on your account on the 05/02/2016, this credit was made just after your upgrade earlier this year.
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
Please note I have 2 contracts with MTN. I am writing about my latest upgrade which was completed 1 November 2016 yet again I requested a callback and have had no response. I am now stuck with 2 more years of poor service and overcharging due to false promises & poor service issues.
Please note I have 2 contracts with MTN. I am writing about my latest upgrade which was completed 1 November 2016 yet again I requested a callback and have had no response. I am now stuck with 2 more years of poor service and overcharging due to false promises & poor service issues.