UPGRADE BAD SERVICE...AGAIN!!

Good Day, again I wanted to do an upgrade with MTN, that was in December 2021... in the Dec 2021 catalogue page 17, I wanted tp upgrade tp the Samsung S21+5G which include the Samsung Galaxy Watch Active & Buds Pro...in store I wanted to do the upgrade paper word to ensure I do get the deal even though they did not have they did not have the stock...I wanted to make sure I dont miss the deal....but the agent said dont do the paper work right away...we will order for you and we will keep in touch....which they did not....after so many follow up calls...now they told me the deal is of ...they have a new January 2022 catalogue and the December 2021 has expiered....NO CUSTOMER SERVICE...AGAIN ... FROM MTN....and this time is the store in Mall of the North Polokwane.....and I have been with MTN years and years....last year I had the same problem....with an upgrade....i waited for mu Samsung A7 tab for more than 3 months....