1 reviews | Active since May 2016

28 Apr 2017, 14:13

Upgrade = BAD CUSTOMER SERVICE

<p>My upgrade is due in 3 days. 1st of May. . . MTN does not want to grand me a early upgrade before I leave the country on Monday. They have done it before and this benefits them as a business by selling another contract for 2 years and I will buy an extra memory card for the new phone. </p> <p>This is unexpectable as I am a loyal client for many years and am a business man. My current Samsung S6 edge memory is full. I cannot wait. </p> <p>I am thinking of switching to different service provider after today's terrible service. </p> <p>This is unexceptable 3 days before a upgrade not to grand a client that option as it's more benifcial to MTN than me. I can have a contract at any service provider or do they not need the business? </p> <p> ********** 904</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 May 2017, 20:20
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have noted that the early upgrade request was declined due to the early upgrade that was processed on 10/09/2015.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3