AD
Abram D
1 reviews | Active since Apr 2017
30 Jun 2017, 18:04
upgrade and contract
<p>I have upgraded my contract and take another contract. I have choosed Huawei P9 and Huawei P8, then on Tuesday 27/06/2017 I have phoned MTN to change Huawei P9 to Huawei P8 lite. Today they send Huawei P9 which I asked them to change it to Huawei P8 lite. I was expecting them to deliver two Huawei P8 phones. I have rejected the Huawei P9 because I'm expecting two Huawei P8 lite phones. I have phoned them after I have send back the courier company guy with a Huawei P9 and they said they will phone me, till now they haven't phoned me as they have promised. </p>
Helpful (0)
Replies (2)0
Replies (2)AD
Abram D's updateReviewer Update
30 Jun 2017, 18:09I'm expecting them to deliver two Huawei P8 phones because they have been approved.
AD
Abram D's update30 Jun 2017, 18:09
Reviewer Update
I'm expecting them to deliver two Huawei P8 phones because they have been approved.
MTN South Africa's replyOfficial
03 Jul 2017, 20:50Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply03 Jul 2017, 20:50
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to MTN direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,