lvdp
leigh van der plank
1 reviews | Active since Apr 2014
27 Jul 2015, 12:34
Upgrade and account suspension
I have had endless problems when upgrading my contracts with MTN , i am not sure which branch is competent enough to do this as every time i upgrade i have billing issues and upgrade fee reversals every year, Current two of my lines are now suspended after upgrading them, MTN's billing service is not up to scratch...i need my two lines up and running and i need MTN to sort out their billing issues ...FAST
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Replies (1)
MTN South Africa's replyOfficial
05 Aug 2015, 14:57Hello plank0502,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that on our side it showing that your lines are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that on our side it showing that your lines are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply05 Aug 2015, 14:57
Official
Hello plank0502,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that on our side it showing that your lines are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that on our side it showing that your lines are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***