1 reviews | Active since Sept 2013
Upgrade (Advance fee ****)
<p>On the 7th April 2017 I was contacted by one of your consultant for an upgrade on the telephone number ********** 616, and I then requested to be contacted back on 10th April 2017 as the number is used by my partner. I was promised to receive the device before Easter Weekend, which I only received billing.</p> <p>I am not longer interest in the device and the relationship with MTN, I want the contract cancelled before close of business today and I want a written confirmation that contract is cancelled.</p> <p>On the 28 April 2017 I contacted the call and I was transferred 5 times as no one wanted to take ownership in the services. I have been a customer from 2010 and MTN is the one who called and the other way around, due to pathetic customer services and MTN acting like a Shell Company, I want to cancel the contract I am no longer interest in the Device/handset. If no resolution by close of business I am returning the debit order for the current month.</p> <p> </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Best regards,
To whom it may concern (MTN)
Another week has gone and still no one has contacted me with regards to the query,
I called again the customer services, and I was informed by Keenan the contract is still in place or active. Note I have given MTN sufficient time to response and no responses have been received. I was transferred to Retention which I had to hold on for 30 minutes.
This is really bad services I will return the debit order for this month and taking this matter further, as there is no one responding to the client’s queries.
This is a day light ******* that you are doing making clients paying for nothing (advance fee ****), I want a response by close of business today.
Or maybe I should drive to your Head offices to get this sorted out.
Karabo Madiope
To whom it may concern (MTN)
Another week has gone and still no one has contacted me with regards to the query,
I called again the customer services, and I was informed by Keenan the contract is still in place or active. Note I have given MTN sufficient time to response and no responses have been received. I was transferred to Retention which I had to hold on for 30 minutes.
This is really bad services I will return the debit order for this month and taking this matter further, as there is no one responding to the client’s queries.
This is a day light ******* that you are doing making clients paying for nothing (advance fee ****), I want a response by close of business today.
Or maybe I should drive to your Head offices to get this sorted out.
Karabo Madiope