UPGRADE / ADDITIONAL CONTRACT
<p>Absolute bad customer service experience experienced since Monday 16/1/2017! I have tried to obtain a further contract as an existing MTN customer and are unable to get their RETENTION DEPARTMENT CONSULTANTS on ********** to answer calls since monday. Is it reasonable and fair for a customer to hold for a consultant for 1 hour at a time and then to eventually have to end the call because NO CONSULTANT takes the call and I can not hold indefinately??????</p> <p> </p> <p>After eventually getting through to a consultant on ********** and spending 40 minutes capturing the application I was told that no reference number is available as they are experiencing internet issues and unable to provide me with a reference number BUT that consultant would SMS or call me back with update/reference ...... to date no SMS or call and MTN has no record of my application!!!!!!!!!!!!!!!! :(</p> <p> </p> <p>Not sure if MTN is actually interestered in new business.</p>
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MTN South Africa's replyOfficial
30 Jan 2017, 16:10Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply30 Jan 2017, 16:10
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,