DP
Delini P
1 reviews | Active since Feb 2015
29 Jan 2016, 13:05
Upgrade
I have done an upgrade on 21 January 2016. Firstly the wrong color phones was sent to me, do date no one from MTN have called me to advise on the status of my new package. I need to call almost everyday trying to establish the status. Every communication was my call to MTN trying to get answers. It is really frustrating and I am really unhappy with service I am getting. I have been a client with MTN for many years now and this is not impressive. I would really like some urgent feedback ASAP.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
29 Jan 2016, 16:26Hello Delinip,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply29 Jan 2016, 16:26
Official
Hello Delinip,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's replyOfficial
29 Jan 2016, 16:26Hello Delinip,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply29 Jan 2016, 16:26
Official
Hello Delinip,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
REQ:***
Best regards,