Upgrade

I went to Garden Route Mall MTN to upgrade my son's contract.<br> We decided on a LG Stylist phone.<br> I asked that the phone be activated / setup in store.<br> The person that did the setup waited for more than half hour while the phone run and run and run and did not finishe the setup. <br> The technician told us to take the phone do our shopping the network is very busy being holiday season.<br> We went back after our movie and received the same answer.<br> The following saterday almost Christmas now, we again went to MTN and again received the same answer.<br> I then took the phone to MTN Mossel bay and received again the same answer.<br> We then took the phone to VODACOM and the technition told us that the phone had a software problem.<br> We went back to MTN George and told them what VODACOM said and they tried with no success to upgrade software.<br> They took back the phone and are now doing what they call a warranty assessment, I phoned and phoned and phoned but no answer.<br> My problem is, my son is without a phone, how do I keep contact with him I am a single mom.<br> The phone was reported 2 times within the 7 day period and now the problem is mine!!<br> What do I do!!