LM
Lebo M
1 reviews | Active since Dec 2015
18 Jan 2016, 21:13
upgrade
I did an upgrade yesterday at Westgate MTN store and I was told that I will not loose the airtime that i had, smss and data. This morning i had no airtime no data. I called 808 number and was told that it was a mistake and will be corrected. Was given ref number *** till now i still have no airtime on my phone. Data was loaded but no airtime. I neef this sorted asap please how am i supposed to make calls without airtime? Call centre agents have different information not sure if they know what they are doing or not.<br>
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MTN South Africa's replyOfficial
19 Jan 2016, 07:25Hello Modibelebo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that upon checking the above reference number supp****, request has not being resolved as yet as it is still in progress and was logged yesterday.
Please allow today for this request to be resolved accordingly .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that upon checking the above reference number supp****, request has not being resolved as yet as it is still in progress and was logged yesterday.
Please allow today for this request to be resolved accordingly .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply19 Jan 2016, 07:25
Official
Hello Modibelebo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that upon checking the above reference number supp****, request has not being resolved as yet as it is still in progress and was logged yesterday.
Please allow today for this request to be resolved accordingly .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that upon checking the above reference number supp****, request has not being resolved as yet as it is still in progress and was logged yesterday.
Please allow today for this request to be resolved accordingly .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,