1 reviews | Active since May 2010
Upgrade
MTN has the worst customer service ever. I have done an Upgrade in the month of October and upon doing the Upgrade i was sent previously SMS's that if i take an LTE phone i will get 30GB of Data for 3 months (Free). My Upgrade was done on the 15 October 2015 and my contract was loaded with 30GB of Data, to my surprise the data was cancelled on the 20 November 2015. I have been calling continuously and no one is able to help me with my query but push me from pillar to post. The agent that did my upgrade is telling me that he has Logged a query with his IT Department and he is still waiting for Feedback. If this query is not resolved I am taking MTN to ICASA because this is breach of Contract and I also have an email from the agent confirming i will be receiving 10GB of data for 3 months.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your upgrade was done on the 17th October 2015. Take note the 30GB FREE LTE Data Bundle was a once off bundle, valid for 30 days and it is for customers who had done upgrades or took new contracts for LTE Device from 15th October 2015 - 30th November 2015.
The 10GB free bundle valid for 3 months is for customers who took new contracts or done their upgrade for LTE Device from 9th - 14th October 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your upgrade was done on the 17th October 2015. Take note the 30GB FREE LTE Data Bundle was a once off bundle, valid for 30 days and it is for customers who had done upgrades or took new contracts for LTE Device from 15th October 2015 - 30th November 2015.
The 10GB free bundle valid for 3 months is for customers who took new contracts or done their upgrade for LTE Device from 9th - 14th October 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Regards
Nompumelelo
REQ:***