Upgrade

i phoned 808 on Wednesday, to inquire if i am eligible for a upgrade, as i am on the Sky package, the call center consultant told me that i was. Thursday i spoke to a store when i was informed that i am not eligible for a upgrade.<br> <br> i then phoned the call center again, who logged a call for me informing me that a supervisor will call me back, it has been 2 days no call, or any attempt from Mtn to rectify the situation. i have been sent from pillar to post without any feedback even though i have a ref number. <br> <br> I really feel that i am paying for a service which i am not getting, very frustrated at the moment.<br> The call center staff are not very helpful at all. I was informed that they would be listening to the recording that happened on Wednesday, to proof that i was informed that i am able too upgrade.<br> <br> I feel that i am waisting my time and money on MTN i feel that as a customer who has been with them for nearly 12 years this is unacceptable.