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Phillimon M
1 reviews | Active since Oct 2015
15 Oct 2015, 11:13
upgrade
Hi,<br> <br> All those Reference numbers are I got them operators from the numbers given/below.<br> <br> Thanks <br> <br> From: Customer Care [Email Removed] <br> Sent: 14 October 2015 02:33 PM<br> To: Phillimon Masehla <br> Subject: Re: [#***3]<br> <br> Good day Phillimon,<br> Thank you for emailing Customer Care.<br> Please contact *** for assistance.<br> Thank you.<br> Kind Regards,<br> Pulane Pule <br> Customer Services<br> MTN SA<br> You can now text your query to us! Simply SMS 44303<br> Reference Number: ***3<br> <br> --Original Message--<br> From: [Email Removed]<br> Date: 10/13/2015 3:29:34 PM<br> To: [Email Removed]<br> Cc: [Email Removed] [Email Removed] [Email Removed] [Email Removed]<br> Subject: <br> Hi,<br> <br> To Whom It May Concern,<br> <br> On the 11th September 2015 I went to MTN Dealer in East Rand mall for my Contract Upgrade with Gavin Smith and I took a Laptop package with a Microsoft office 365 Box for R329.00 a month for 24 months and after installing the office the Laptop was not opening Word, PowerPoint, Access, Outlook, Excel and other Microsoft office programs and I took the Laptop back to the store on 21st September 2015 and three
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MTN South Africa's replyOfficial
17 Oct 2015, 16:42Hello MasehlaL,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply17 Oct 2015, 16:42
Official
Hello MasehlaL,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,