NM
Natasha M
1 reviews | Active since Sept 2015
25 Sept 2015, 20:58
Upgrade
I upgraded my contract at the MTN SP in Morningside on 18 September 2015 and was guaranteed that the new nano SIM would be activated within 48 hours. It has now been a week since the upgrade (25 September 2015) and this has not come to fruition. After numerous calls to the MTN activations department as well as the consultant I dealt with at MTN SP Morningside, this matter has not yet been resolved!!!! <br> <br> Being a loyal member of MTN this is disappointing service which has made me consider moving my contract to a new cellular provider.
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MTN South Africa's replyOfficial
27 Sept 2015, 11:25Hello natashamahes,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
According to our records, your activation was successful done and all services are active.
Kindly note that we have tried calling you without any luck.
We look forward to improving on the service delivery to you.
Regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
According to our records, your activation was successful done and all services are active.
Kindly note that we have tried calling you without any luck.
We look forward to improving on the service delivery to you.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply27 Sept 2015, 11:25
Official
Hello natashamahes,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
According to our records, your activation was successful done and all services are active.
Kindly note that we have tried calling you without any luck.
We look forward to improving on the service delivery to you.
Regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our customers.
According to our records, your activation was successful done and all services are active.
Kindly note that we have tried calling you without any luck.
We look forward to improving on the service delivery to you.
Regards
Rosetta
REQ:***
Best regards,