TW
Tarryn W
1 reviews | Active since Jul 2014
11 Aug 2015, 10:00
Upgrade
I enquired with MTN if i could upgrade a month before my initial upgrade which is the 1/9/2015. I received an email from Bhekumuzi Ngwenya, stating that i am eligible to upgrade and that i should make my way to to my nearest store. <br> <br> When i called the customer care line to check, Kaesuwe told me i cannot upgrade and i can only do so in October, so i am receiving the wrong information from all sides, which is absolutely pathetic. <br> <br> This is not the first time i get given the wrong information.
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MTN South Africa's replyOfficial
24 Aug 2015, 10:04Hello TarrynWilliams,
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the account is on cash method for the upgrade to be approved the account need to be paid up or on the current balance. Early upgrade can be done 3 months before the contract expires, your contract expire date is due 27-1-2016.
The upgrade can be done 1-10-2015.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the account is on cash method for the upgrade to be approved the account need to be paid up or on the current balance. Early upgrade can be done 3 months before the contract expires, your contract expire date is due 27-1-2016.
The upgrade can be done 1-10-2015.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply24 Aug 2015, 10:04
Official
Hello TarrynWilliams,
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the account is on cash method for the upgrade to be approved the account need to be paid up or on the current balance. Early upgrade can be done 3 months before the contract expires, your contract expire date is due 27-1-2016.
The upgrade can be done 1-10-2015.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the account is on cash method for the upgrade to be approved the account need to be paid up or on the current balance. Early upgrade can be done 3 months before the contract expires, your contract expire date is due 27-1-2016.
The upgrade can be done 1-10-2015.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,