sM
stacey M
1 reviews | Active since Jul 2015
28 Jul 2015, 12:37
upgrade
After querying monthly escalations on my mtn acc, I was notified that my contract was upgraded via mtn direct - in May. We have requested details of who authorized the upgrade, ie who signed for it or a voice recording of acceptance. It is nearly a week later and no response. I am left with huge contract fees and am unable to cancel the contract as per MTN!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Aug 2015, 11:20Hello two33,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Sales Department to investigate the matter.
We see that an MTN Direct dealer code was used to do the upgrade, however it is not directly linked to an employee. We've requested that the matter be resolved ASAP and the unauthorized upgrade be reversed with immediate effect.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Sales Department to investigate the matter.
We see that an MTN Direct dealer code was used to do the upgrade, however it is not directly linked to an employee. We've requested that the matter be resolved ASAP and the unauthorized upgrade be reversed with immediate effect.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 Aug 2015, 11:20
Official
Hello two33,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Sales Department to investigate the matter.
We see that an MTN Direct dealer code was used to do the upgrade, however it is not directly linked to an employee. We've requested that the matter be resolved ASAP and the unauthorized upgrade be reversed with immediate effect.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Sales Department to investigate the matter.
We see that an MTN Direct dealer code was used to do the upgrade, however it is not directly linked to an employee. We've requested that the matter be resolved ASAP and the unauthorized upgrade be reversed with immediate effect.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,