CL
Chalene L
1 reviews | Active since Jul 2015
15 Jul 2015, 17:44
Upgrade
I did a online upgrade and after that my life turned into hell.<br> <br> As soon as I received the confirmation sms my services was suspended.<br> <br> No I have a phone that I am paying for that I cannot use.<br> <br> Our local MTN are totally useless and the closest MTN direct are in Cape Gate.<br> <br> Calling the call centre numbers are a waste of time. <br> <br> Have you seen how many complaints sy have received today only?????<br> <br> Chalene
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Replies (1)
MTN South Africa's replyOfficial
29 Jul 2015, 14:35Hello Chalene Landsber,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply29 Jul 2015, 14:35
Official
Hello Chalene Landsber,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been unsuspended and it is currently active. Your line was suspended due to the credit limit that has been put in place as per the request from the NCA (National Credit Act).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,