NB
Nadine B
1 reviews | Active since Jul 2015
14 Jul 2015, 00:33
Upgrade
Good day.<br> <br> I did my upgrade via the call center sales department in mid May 2015. I have been billed for this new phone. To today I have not received any phone.<br> <br> Went into my local branch:<br> <br> Sorry we can't help you, you need to talk to the call center<br> <br> Phoned the direct sales number numerous times with no success<br> <br> Phoned 808 also with no succes<br> <br> Emailed Customer Care with no success. Oh no wait, after explaining that i have not received my upgrade phone that i ordered via the call center I get told please go to your local store where you did the upgrade!<br> <br> Inbox MTN South Africa on facebook no success<br> <br> HelloPeter can you please help me to get my phone that I'm already paying for. As MTN has turned from bad to worse to pathetic.<br> <br> How can a company like this still keep there doors open<br> <br> N Botha<br> ***
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Replies (1)
MTN South Africa's replyOfficial
28 Jul 2015, 09:54Hello NadineBarnard22,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our system shows that the new handset was delivered yesterday.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our system shows that the new handset was delivered yesterday.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 09:54
Official
Hello NadineBarnard22,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our system shows that the new handset was delivered yesterday.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that our system shows that the new handset was delivered yesterday.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,