upgrade...
My contract is up for an early upgrade, when i try to upgrade it on the MTN web site i get the following error: "Unfortunately you're not quite due for an upgrade just yet, but you will be on 8 January 2019 You can always add a line, or come back when you're ready." Today is the 05/02/2019 :) I called the call center and nobody seems to understand what i am trying to do. They say i should disable the roaming, i should call customer care etc.
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MTN South Africa's replyOfficial
06 Feb 2019, 08:59Good day Malone
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the roaming service will be removed and a consultant from MTN direct will call you and assist you with the upgrade. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the roaming service will be removed and a consultant from MTN direct will call you and assist you with the upgrade. Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply06 Feb 2019, 08:59
Official
Good day Malone
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the roaming service will be removed and a consultant from MTN direct will call you and assist you with the upgrade. Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
As per our telephonic conversation, the roaming service will be removed and a consultant from MTN direct will call you and assist you with the upgrade. Warm regards, Jessica John Complaints Management Team
Best regards,