JvdW
Johann van der Westhuizen
1 reviews | Active since Aug 2011
28 May 2015, 13:33
Upgrade
Hi,<br> <br> I've upgraded my contract 2 weeks ago, I have 3 lines with MTN, 2 was upgrade successful but the other one not. There was some story of a credit limit, which is more than enough. So it has been more than 2 weeks now and hasn't been resolved. I know MTN is on strike but that shouldn't be the reason for this.<br> <br> Also, the consultant that assisted me gave me great service it's just the head offices that have a story or issue to complete the upgrade, the phone is available but I can't get it because of the credit limit issue.<br> <br> Please look into this ASAP and get beck to me regarding this.<br> <br> Thanks.
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Replies (1)
MTN South Africa's replyOfficial
02 Jun 2015, 14:36Hello jvdwesthuizen,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Retentions Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Retentions Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
MTN South Africa's reply02 Jun 2015, 14:36
Official
Hello jvdwesthuizen,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Retentions Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Retentions Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,