NvdW
Nadia van der Westhuizen
1 reviews | Active since Oct 2017
14 Oct 2017, 11:11
Upgrade
I have been struggling for about two weeks with my upgrade i did through the corporate call centre. When a week went by and i havnt yet received the device i started following up. They kept on telling me. Its in processing. I followed up everyday. Eventually they told me there was an error on the system so it didnt process my upgrade. So we dod the upgrade again and when i followed upthereafter it got told to me they do not have stock. So on wednesday i gottold to find out whhich store has stock then we can cancel it with tnem and i can go to the store. On thursay i so that they can cancel it. They even gave me a referense number and told me it would be cancelled. I went to the store today just to find out it was not cancelled so i couldnt get my upgrade done. Its not the first time i have a problem with mtn. I please want this resolved and the devices that were promised to me delivered. And the airtime and petrol i gave out to be given back to me. I will take this futher.
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Replies (2)
MTN South Africa's replyOfficial
18 Oct 2017, 22:06Good day Nadia,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply18 Oct 2017, 22:06
Official
Good day Nadia,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
NvdW
Nadia van der Westhuizen's updateReviewer Update
19 Oct 2017, 18:06So now again i am struggling to get it csncelled on mtn's side so that i can go fetch my device from a store. I am the one that keeps on following up as i get no response what so ever. Everyday i get the same answer. I am very dissapointed in mtn as this has now caused a huge problem. I want this resolved by the latest tomorrow.
NvdW
Nadia van der Westhuizen's update19 Oct 2017, 18:06
Reviewer Update
So now again i am struggling to get it csncelled on mtn's side so that i can go fetch my device from a store. I am the one that keeps on following up as i get no response what so ever. Everyday i get the same answer. I am very dissapointed in mtn as this has now caused a huge problem. I want this resolved by the latest tomorrow.