DG
Dennis G
1 reviews | Active since Aug 2017
24 Aug 2017, 13:11
Upgrade
Upgraded contract telephonically on 24 August 2017 - spoke to consultant - requested same contract as existing 24 month contract. Agreed on LG G6 and was assured that delivery would be before Monday 28th. When logging on to Mtn active I noticed that I was given a 36 month contract which was not whast was agreed. I am unable to get through to anyone in upgrades on ********** 667. I would like this cancelled as i do not want a 36 month contract that was not made clear to me on the phone and i definantly did not agree to 36 months. I am appaled that is how you do business how many people do not realize till its to late.
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MTN South Africa's replyOfficial
25 Aug 2017, 08:51Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply25 Aug 2017, 08:51
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
DG
Dennis G's updateReviewer Update
28 Aug 2017, 18:25Hi MTN it is now 6:18pm on Monday 28th August 2017 i have still not had any correspondance from any one at MTN after being told on the 25 August that and i quote "We would like to advise that this matter is receiving priority attention". Absolutly shocking. You will call everyday until the upgrade is done with out informing the customer of the change from 24 to 36 months then ignore the customer after that. Is this how MTN does buisiness ??? Extreamly disapointed. Please can this be changed from the current 36 month to the 24 month deal @ R 569 with the LG G6 on MyMTN Choice + TalkS.
DG
Dennis G's update28 Aug 2017, 18:25
Reviewer Update
Hi MTN it is now 6:18pm on Monday 28th August 2017 i have still not had any correspondance from any one at MTN after being told on the 25 August that and i quote "We would like to advise that this matter is receiving priority attention". Absolutly shocking. You will call everyday until the upgrade is done with out informing the customer of the change from 24 to 36 months then ignore the customer after that. Is this how MTN does buisiness ??? Extreamly disapointed. Please can this be changed from the current 36 month to the 24 month deal @ R 569 with the LG G6 on MyMTN Choice + TalkS.