Upgrade

Onthe 1st of May 2015 I went to upgrade my contract. Waited in line for more than a hour because they were on a new system. I explained to the lady that I wanted to upgrade to a tablet, but would not be using the sim in the tablet, so I still wanted BIS, she said no problem. After 40 min, my upgrade had to be sent for special clearance as I did not qualify (the 7th client for the morning & no phone had been handed out nobody qualified). Sat, 2 May I went back and had to wait in line again for 1.5 hour. After 2 hours I finally had my tablet but nothing was working on the BB, according to the system BIS was now not available on the Data contract. The lady assured me it was no problem & that she will send a request for it and it will be activated between 2 and 24 hours. On Tuesday BIS was still off so I phoned, after 45 min the call was answered and I was told the request was never sent. But they will send it now and it will be on in 2-24 hours. On Thurs it was still off and I phoned again. After 1.5hours on the phone I was told that I cannot get BIS. I spent about 6 hours I still don't have what I wanted and was told I can have. Can I now get this contract cancelled?