Upgrade
<p>Good day, i app**** for an upgrade online, i received a phone call and had the contract completed. The reference number i was given is UV ********** . The cellphone number for upgrade is ********** 260.</p> <p> </p> <p>The call was made on 1 August 2017. I have heard nothing since then. I tried calling the number given, and got transfered 4 times. Still no assistance. I tried calling customer care. They cant help me.</p> <p> </p> <p>Can someone please advise.</p> <p><br />Regards</p> <p>Ruth</p>
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindle advised that we have escalated the matter to channel support supervisory team to investigate and resolve the problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***5
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindle advised that we have escalated the matter to channel support supervisory team to investigate and resolve the problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***5
Any update on this matter?
Any update on this matter?
Hi Mike,
I am still waiting for my phone, or a timeline at least on when i will receive my upgrade. This is becoming a bit insain.
Hi Mike,
I am still waiting for my phone, or a timeline at least on when i will receive my upgrade. This is becoming a bit insain.