TF
Tracey F
1 reviews | Active since Oct 2011
11 Nov 2016, 17:30
Upgrade
<p>I receive an sms every week, sometimes more than once, telling me that I'm due for an upgrade, when I contact mtn to find out what deals are available for my upgrade I am blatantly ignored.</p> <p> </p> <p>For over a month now there is no one that has responded to my requests.</p> <p> </p> <p>If this cannot be resolved please explain the process of converting to prepaid.</p>
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MTN South Africa's replyOfficial
14 Nov 2016, 13:32Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to our upgrades department for assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
MTN South Africa's reply14 Nov 2016, 13:32
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your query to our upgrades department for assistance. You will be contacted soonest.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,